NRB Consultancy Services Ltd is committed to conducting all of its activities with honesty, integrity and transparency. We take seriously any concerns about wrongdoing, malpractice or unethical behaviour connected with our business or the services we provide.
This policy exists to encourage anyone — whether a client, contractor, assessor, partner or member of the public — to raise concerns in the knowledge that they will be taken seriously, investigated appropriately and handled with confidentiality.
Whistleblowing concerns may be raised in relation to, but are not limited to:
Any individual may raise a whistleblowing concern — including clients, subcontractors, assessors, installers, housing association staff or members of the public. You do not need to be directly employed by NRB to use this process.
Whistleblowing concerns should be reported as soon as possible to:
Please provide as much detail as possible about the nature of the concern, the individuals or activities involved and any relevant dates or documentation.
NRB Consultancy Services will treat all whistleblowing disclosures with the strictest confidentiality. We acknowledge that those raising concerns may wish to remain anonymous. While anonymity may limit the scope of investigation, it will not prevent us from taking appropriate action where the concern warrants it.
We will not disclose the identity of a whistleblower without their consent unless we are legally required to do so.
NRB Consultancy Services will not tolerate any retaliation, victimisation or detrimental treatment of anyone who raises a genuine concern in good faith under this policy. Any such conduct will be treated as a serious matter.
All concerns raised will be investigated with the seriousness they deserve. We will acknowledge receipt of any concern raised and keep the reporting party informed of progress where appropriate. We are not obliged to disclose details of any specific actions taken, particularly where doing so could affect ongoing investigations or third-party confidentiality.
Where a concern relates to a regulated activity or accreditation scheme, the relevant accreditation body (Elmhurst Energy, ECMK, Quidos or Property Tectonics) or TrustMark should be contacted directly. Concerns about criminal conduct may be reported to Police Scotland or Action Fraud.